Trigger overrides

Let's try overriding DTMF 9 to DTMF 2. This could resolve receiving TAP codes for Iphone users. Once you have completed the steps below, dial *#0003 to test if overriding DTMF 9 to DTMF2 was successful.

To override a trigger for a person within a unit we start by navigating to the "Units" page from the side menu - ORGANISATION > UNITS

Open

For ease of use, we have designed and developed two individual views to suit your preferences being a GRID and a LIST view as indicated below.

Open

To allow users to navigate and operate the user-interface quickly and more efficiently, we have enabled shortcuts on both views.

Let's go through how to override a trigger for a person in a unit using the GRID view.

1: First, navigate to the unit in which you want to override a trigger and click on the Authenticators (door) icon as indicated below. This will open the Authenticators pop-up.

2: Navigate to the authenticator you would like to override and click the associated override icon as indicated below. This will open the "Override authenticator" pop-up. 

3: Select the "Device" and "Trigger name" from the dropdown menus and then click the "+ADD OVERRIDE" button to continue.

4: A confirmation alert will pop-up prompting if the user would like to override the default trigger configuration. Click "Yes" to continue.

5: The override trigger configuration will be added to the table as indicated below where the user can modify the triggers as desired. Users can edit the Triggers OVERRIDE TIME GRID, OVERRIDE QUALIFIER and OVERRIDE RELAY from the dropdown menus. A user can also remove a Trigger by simply clicking REMOVE OVERRIDE ICON. Once completed and happy, click the "SAVE" button to apply the changes and close the pop-up. 

Congratulations! You have successfully overridden a trigger for a person in a unit!

How to override triggers for a person in a unit using the LIST view.

1: Click on a unit to open the accordion and view more information.

2: Scroll down to "Authenticators" and click the associated override trigger icon as indicated below. This will open the "OVERRIDE AUTHENTICATOR" pop-up based on the selected Authenticator. 

3: Select the "Device" and the "Trigger name" from the dropdown menus. Once completed click the "+ADD OVERRIDE" button to continue.

4: A confirmation alert will pop up prompting if the user would like to override the default trigger configuration. Click "Yes" to continue.

5: The override trigger configuration will be added to the table as indicated below where the user can modify the triggers as desired. Users can edit the Triggers OVERRIDE TIME GRID, OVERRIDE QUALIFIER and OVERRIDE RELAY from the dropdown menus. A user can also remove a Trigger by simply clicking REMOVE OVERRIDE ICON. Once completed and happy, click the "SAVE" button to apply the changes and close the pop-up. 

Congratulations! You have overridden a trigger for a person in a unit! Now dial *#0003 to test if overriding DTMF 9 to DTMF2 was successful.