Follow this guide to install the scanner application on a new scanner device
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Prerequisites
- An SD Card of (minimum 2gb 2GB) is required to be installed in the scanner for the application to run.
- An active SIM Card (If no WiFi is available). Preferably with data loaded.
- Internet connectivity is required for the application to communicate with the Comb Portal. It is recommended that the scanner is able to connect to the Comb Portal at all times.
- Before the scanner can be used for the first time, the app needs to be installed on the scanner and then activated on the Comb Portal by Comb Communications.
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Should you need to use a SIM Card for connectivity, using a Data SIM or a SIM with data loaded is far more cost effective than a SIM with just airtime or no data loaded. |
Step-by-Step Setup Instructions
- Ensure the scanner device is turned off.
- Insert the SD Card (min 2GB) & into the device SD Card slot. If required, insert a Sim Card into Devicethe device SIM Card slot. Use the supplied pin tool to open the slot.
- Switch the device on.
- When the device is first powered up with an SD Card installed, when prompted, select "Use as portable storage"
- Using the supplied USB cable, connected the device to an open USB port on your PC.
- Using the PC, copy find the downloaded/supplied APK file to the device, placing it in . Right click on the file and select copy. Now find the following folder and paste this file there:
\C71\Internal storage\Download - Go to Settings
- In settings, select Security
- Scroll down to Unknown sources and enable this setting
- Go to Applications
- Open File Manager
- Go to Internal storage\Download\
- Install the License Scanner APK, The App will prompt for access permissions. For the app to function correctly, you need to ensure you allow all.
- When opening the Application for the first time, it will again ask for access permissions to be accepted (allowed). Multiple requests will be made, all need to be accepted.
- When the app starts for the first time, it will give a “Verification Alert”. This means the device needs to be verified and authorised on the Comb Portal by Comb Communications.
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Should you need the device serial number, this can be obtained by clicking on the 3 bullets on the top right hand corner of the application bar and click on _______. - Once verified, the device is ready to connect to the portal for the first time. On first connect, it will sync its data and settings, configuring the device.
- The device requires internet connectivity to complete the verification request, download its configuration and operate normally. Either Wi-Fi or GSM connectivity will allow the device to operate correctly.
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