MK II BB Troubleshooting - Hardware Issues
Issue | Reason | Action |
|---|---|---|
Keypad not responding (intercom) | Hardware issue | Phone Installer |
Keypad not responding (external/taptap) | If blue back light does not come on when key is pressed | Phone Installer |
| If the key does not beep when pressed | Phone Installer |
| If the blue back flight flashes there may be a resistor or power issue | Phone Installer |
| A red light flashes on entering a code | Invalid code entered |
| If a green light flashes, on entering the code, and the gate does not open | Phone Installer |
LCD screen blank | Check power supply | If power is not available due to Power failure, the battery may have run flat. If power is restored and the screen is still blank, Phone Installer |
Tap request of codes and no response from intercom | Check that Tap Tap Feature enabled on portal | Phone Installer to enable the feature |
| Check requesting cell phone number is listed in the database | Request manager or managing agent to add number to the database |
| Own number sending blocked | Ensure that your own number is not blocked from sending on your phone or device |
| Check intercom number is incorrect | Get the intercom to call you, to confirm the intercom number |
| Is requesting phone an iPhone and request sent as iMessage | Deregister intercom number from Apple iMessage service: Disable iMessage |
System frozen | Keypad unresponsive and LCD display working | Phone Installer |
System not updated | Signal issue | Check signal strength and ensure signal is above 20 *#0002 |
| SIM Card account insufficient funds | Top up funds or rectify account balance |
| Account Suspended | Please Call Comb Support Tel: +27 (11) 089 5800 |
| Cell network down | Wait for network to come back on line |
| Invalid configuration on system | Check portal dashboard for pending updates. If system has outstanding updates contact call centre for assistance |
| PC board not linked | Please Call Comb Support Tel: +27 (11) 089 5800 |
No audio | Hardware issue | Phone Installer |
Poor Audio Quality | Check volume controls on web portal | If all settings are ok, contact installers |
Buzzing through the system | Antenna possibly too close to system | Contact Installer |
System not calling | SIM Card account insufficient funds | Top up funds or rectify account balance |
| Signal issue | Check signal strength and ensure signal is above 20 *#0002 |
| Cell network down | Wait for network to come back on line |
Permanent codes not working | Invalid PIN | Check on portal for correct PIN |
| Invalid PIN | Check input sequence |
| Keypad not working | Phone installer |
Temperary code not working | TAP has expired | Issue new TAP |
| TAP entered out of time grid sequence | Check Time Grid and update if neccesary |
| Input Sequence Incorrect | Invalid code entered or incorrect sequence used |
No audio from gate | Hardware issue | Phone Installer |
Intercom dialing itself | Hardware issue | Phone Installer |
Gate not opening | Incorrect Code entered | Check Code |
| Remote not authorised | Check remote on system |
| Remote battery flat | Check remote battery |
| Gate motor Broken | Phone installer |
| Incorrect Configuration | Check Web Configoration and trigger defaults |
| No Power | Wait for power to be reconnected |
Remotes not working | Remote battery flat | Check remote battery |
| Remote not authorised | Check remote on system |
Intercom dead | No Power | Wait for power to be reconnected |
| Hardware issue | Phone installer |
Firmware not updating | Firmware issue | Please Call Comb Support Tel: +27 (11) 089 5800 |
Remote loader not working (nova - Windows) | USB Port mapping not working | Try another USB port or ensure you have chosen the correct port |
| Check Windows version | If you are running windows greater that Windows 7, contact Comb Support for Driver software and install to run in Windows 7 compatability mode |
| Hardware issue | Please Call Comb Support Tel: +27 (11) 089 5800 |
Remote loader not working (nova - mac) |
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|
Remote loader not working (BT Loader) | USB Port mapping not working | Try another USB port or ensure you have chosen the correct port |
| Hardware issue | Please Call Comb Support Tel: +27 (11) 089 5800 |
| Check Battery Strength | A flashing green light indicates a suitable battery strength, flashing green light or no light indicates insufficient power. Plug loader in to power up. |
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