MK II BB Troubleshooting - Hardware Issues

Keypad not responding (intercom)

Hardware issue

Phone Installer

Keypad not responding (external/taptap)

If blue back light does not come on when key is pressed

Phone Installer

If the key does not beep when pressed

Phone Installer

If the blue back flight flashes there may be a resistor or power issue

Phone Installer

A red light flashes on entering a code

Invalid code entered

If a green light flashes, on entering the code, and the gate does not open

Phone Installer

LCD screen blank

Check power supply

If power is not available due to Power failure, the battery may have run flat. If power is restored and the screen is still blank, Phone Installer

Tap request of codes and no response from intercom

Check that Tap Tap Feature enabled on portal

Phone Installer to enable the feature

Check requesting cell phone number is listed in the database 

Request manager or managing agent to add number to the database

Own number sending blocked

Ensure that your own number is not blocked from sending on your phone or device

Check intercom number is incorrect

Get the intercom to call you, to confirm the intercom number

Is requesting phone an iPhone and request sent as iMessage

Deregister intercom number from Apple iMessage service: Disable iMessage

System frozen

Keypad unresponsive and LCD display working

Phone Installer

System not updated

Signal issue

Check signal strength and ensure signal is above 20 *#0002

SIM Card account insufficient funds

Top up funds or rectify account balance

Account Suspended

Please Call Comb Support Tel: +27 (11) 089 5800

Cell network down

Wait for network to come back on line

Invalid configuration on system

Check portal dashboard for pending updates. If system has outstanding updates contact call centre for assistance

PC board not linked

Please Call Comb Support Tel: +27 (11) 089 5800

No audio

Hardware issue

Phone Installer

Poor Audio Quality

Check volume controls on web portal

If all settings are ok, contact installers

Buzzing through the system

Antenna possibly too close to system

Contact Installer

System not calling

SIM Card account insufficient funds

Top up funds or rectify account balance

Signal issue

Check signal strength and ensure signal is above 20 *#0002

Cell network down

Wait for network to come back on line

Permanent codes not working

Invalid PIN

Check on portal for correct PIN

Invalid PIN

Check input sequence

Keypad not working

Phone installer

Temperary code not working

TAP has expired

Issue new TAP

TAP entered out of time grid sequence

Check Time Grid and update if neccesary

Input Sequence Incorrect

Invalid code entered or incorrect sequence used

No audio from gate

Hardware issue

Phone Installer

Intercom dialing itself

Hardware issue

Phone Installer

Gate not opening

Incorrect Code entered

Check Code

Remote not authorised

Check remote on system

Remote battery flat

Check remote battery

Gate motor Broken

Phone installer

Incorrect Configuration

Check Web Configoration and trigger defaults

No Power

Wait for power to be reconnected

Remotes not working

Remote battery flat

Check remote battery

Remote not authorised

Check remote on system

Intercom dead

No Power

Wait for power to be reconnected

Hardware issue

Phone installer

Firmware not updating

Firmware issue

Please Call Comb Support Tel: +27 (11) 089 5800

Remote loader not working (nova - Windows)

USB Port mapping not working

Try another USB port or ensure you have chosen the correct port

Check Windows version

If you are running windows greater that Windows 7, contact Comb Support for Driver software and install to run in Windows 7 compatability mode

Hardware issue

Please Call Comb Support Tel: +27 (11) 089 5800

Remote loader not working (nova - mac)

Remote loader not working (BT Loader)

USB Port mapping not working

Try another USB port or ensure you have chosen the correct port

Hardware issue

Please Call Comb Support Tel: +27 (11) 089 5800

Check Battery Strength

A flashing green light indicates a suitable battery strength, flashing green light or no light indicates insufficient power. Plug loader in to power up.