To
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hard reboot a device we start by navigating to the "Devices" page on the side menu - ORGANISATION > DEVICES
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Locate the device that you would like to reboot click the “Quick Actions” button as indicated below.
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2. A menu will appear, select the “Reboot Device” option. This will reboot the device potentially resolving any freezing issues.
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Congratulations! You have successfully rebooted your device!