How to: Upgrade Firmware via Portal

Procedure for upgrading firmware via the Comb Portal Web site.

Prerequisites

Admin user for the organisation.

Step	Description	Diagram
1	Select Access Management → Organisation Devices.
2	Click on the Quick Action button and select the Firmware option.
3	A popup window will display indicating if a firmware version is available to be download onto the selected device.
4	If there is no firmware upgrade available the popup window will indicate that no firmware upgrades are available.
5	Click on the Upgrade button. The popup window will close.
6	Wait approximately 10 minutes before checking the App firmware version. The version number must indicate the new version.
7	Possible causes for failed upgrade: Lack of data or air time on SIM Card.	Solution: Ensure available data will support a maximum download of 75Mb.