How to: Upgrade Firmware via Portal

Procedure for upgrading firmware via the Comb Portal Web site.

Prerequisites

Admin user for the organisation.

Step-by-step guide

StepDescriptionDiagram
1Select Access Management → Organisation Devices.

2Click on the Quick Action button and select the Firmware option.
3

A popup window will display indicating if a firmware version is available to be download onto the selected device.


4If there is no firmware upgrade available the popup window will indicate that no firmware upgrades are available.
5

Click on the Upgrade button.

The popup window will close.


6

Wait approximately 10 minutes before checking the App firmware version. The version number must indicate the new version.


7

Possible causes for failed upgrade:

  1. Lack of data or air time on SIM Card.

Solution:

  1. Ensure available data will support a maximum download of 75Mb.