| Reason | Check | Solution |
| Bad Internet Connection | www.speedtest.net or www.fast.com | Can you access the internet through your system. The internet speed is required to be a minimum of 1MB/S. Try another connection or upgrade the internet access |
| Flash Version | Download newest version | |
| Internet Browser | Browser identification | We recommend Firefox or Chrome (links) |
| Anti-Virus Settings | Anti-virus settings | Disable anti-virus temporarily to check. Anti-Virus settings from time to time interupt our communications. If the system works with the Anti-Virus disabled, you will need to white list or add an inclusion of our web portal address in the Anti-Virus system. Then reconnect your Anti-Virus software. |
| Hardware | Are you trying to access the system from a tablet or a smart phone | The System is only available on a PC or a Mac |
| Company Firewall | Some companies do not allow access to ceratin sites. | To gain access please confirm with your company IT department |
| Username or Password incorrect | Please follow the Forgot Password process to recreate your login details. | It is possible that the details loaded on the system do not match the details which you are entering. If any details have changed or personal have changed, please send a letter, on a body corporate letter head or from an authorised representative,informing us of the change so we can verify and update the details. support@comb-communications.com |
| Comb Server Busy or Unavailable | Status Page | Please Call Comb Support Tel: +27 (11) 089 5800 |
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