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Fault Description

Cause

Fault Resolution

Current Error Messages

Proposed Error Messages

Error 401: Unauthorized response

Incorrect user or password entered.

Incorrect OTP code entered.

Enter correct password. Change the password.

Re-request OTP

Login Failed
Invalid Username or Password Error 401

Fail OTP verification failed 401

Login Failed:
Invalid username or password.

OTP verification failed

Error 406: Not Acceptable

406 seems to occur when the OTP is verified but it did not register the device/phone that the app is installed on.

Application will retry.

User to request a new OTP from the current screen.

Unable to register device, please try again

Error 412:

Device offline:

Fail Error generating TAPTAP code 412

Fail Disconnected 412

Cannot generate TAPTAP code.
Device offline.

Cannot trigger gate. Device offline

Device disconnected.

Error 503: Service Unavailable

The mobile device is connected to the internet but cannot access the Comb servers.

Contact Comb support

Comb Servers are currently unavailable.

Comb Servers are currently offline.

Bad Device

This error can occur when a device is unlinked (deleted) on portal and linked (created) without refreshing the MyComb application.

Refresh the Mobile App.

Initiate a full synch.

Failed Host Lookup for “http://papi.portal.comb-communications.com”

Wi-Fi not enabled, device in “Airplane” mode or no data available.

Check mobile device for internet settings.
Purchase data bundles for device.Failed Host Lookup for “papi.portal.comb-communications.com”

Internet connection lost

New person not reflecting on the MyComb app.

The existing person data was updated with new data. The link between old data and new data was never updated.

All person data that is updated after 5/9/2023, Portal version 1.14.14 will automatically update the data correctly for the MyComb app.
Data saved prior to the 5/9/2023 requires that the mobile number is updated again.

Software caused connection reset.

Lost connection to Wi-Fi/3G
Not connected to the Internet

Check mobile device for internet settings.
Purchase data bundles for device.

FormatException: Unexpected character (at character 1) <html><head><title><Error></title></head><body>Internal Server Error</body<>/..

Unable to get a proper response from the Comb “device” server.

Contact Comb Support.