Let's try overriding DTMF 9 to DTMF 2. This could resolve receiving TAP codes for Iphone users. Once you have completed the steps below, dial *#0003 to test if overriding DTMF 9 to 2 DTMF2 was successful.
To override a trigger for a person within a unit we start by navigating to the "Units" page from the side menu - ORGANISATION > UNITS
...
5: The override trigger configuration will be added to the table as indicated below where the user can modify the triggers as desired. Users can edit the Triggers OVERRIDE TIME GRID, OVERRIDE QUALIFIER and OVERRIDE RELAY from the dropdown menus. A user can also remove a Trigger by simply clicking REMOVE OVERRIDE ICON. Once completed and happy, click the "SAVE" button to apply the changes and close the pop-up.
...
Congratulations! You have
...